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PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours"
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3 Easy Ways to Contact PlayStation - wikiHow
3 Easy Ways to Contact PlayStation - wikiHow
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3 Easy Ways to Contact PlayStation - wikiHow
3 Easy Ways to Contact PlayStation - wikiHow
3 Easy Ways to Contact PlayStation - wikiHow
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If anyone is still having the issue with PlayStation Store Picks not rewarding you your points then reach out to PlayStation Support. They gave me 50 points after a few days :
How to Get a Refund on Your PS4 Using Chat Support
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1 (800) 345-7669: Reaching Out to Sony Customer Support - Talk To a Human